Contact
Talk to a person
Email info@dmrlabsltd.com. Typical response time is within two business days.
After Support
Let’s get you back to the moment.
Find quick answers for invitations, sealed photos, uploads and account controls—or contact the After team directly.
Account
Delete your account
In After, open Profile → Account & Data → Delete Account. See the full steps below.
Safety
Report a concern
Use the in-app report or block controls. For urgent support, email us without attaching private event media.
Quick help
Common questions
My invitation code does not work
Check that the code was copied without spaces and that the event is still accepting guests. Ask the organizer for a fresh invite if the link or code was rotated.
Where are the photos I took?
During a live event, photos are intentionally sealed. They will not appear in a gallery until the organizer’s reveal time. A pending upload remains in the queue and retries when the connection improves.
An upload is still pending
Keep After open briefly on a stable connection, then use the retry action if it appears. Do not delete the app while an important upload is pending. If the issue continues, include your device model, iOS version and approximate event date when contacting support.
I did not receive a reveal notification
Notifications are optional. Check the event directly after the reveal time and confirm that notifications are allowed for After in iOS Settings.
I changed devices or lost account access
Use Sign in with Apple from the Account area if the original profile was linked. If it was not linked, email support and provide the approximate event date and organizer name—never send a private invite code.
Account and data
Delete your After account
- Open After and go to Profile.
- Open Account & Data.
- Select Delete Account and confirm.
This starts removal of your account and associated personal data, subject to limited safety, legal and event-ownership obligations described in our Privacy Policy.
If you cannot open the app, email info@dmrlabsltd.com from the email associated with your Apple account. We may ask for limited information to verify the request.
Safety and privacy
Keep private events private.
Do not post private invitation codes publicly. Use in-app reporting for inappropriate content or participants, and block a participant when needed. Never email us a sensitive photo unless our support team specifically requests a secure submission method.
Immediate danger? Contact local emergency services. After support is not an emergency response service.
Contact
What to include
For a faster response, include the issue type, device model, iOS version, app version and approximate event date. Do not include passwords, Sign in with Apple credentials, full invite codes or sensitive event media.
Email: info@dmrlabsltd.com
Operator: DMR Labs Ltd
Response target: Within two business days